Welcome to

Prescriptions, Referrals And Medical Certificates

Patients should consult with the doctor prior to prescriptions or referrals being issued. We will not, for medico-legal reasons, backdate referrals, so please check that you have a valid referral with your specialists before you see them. Medical certificates will only be issued with consultations.

Results

In most cases, results will not be given over the phone. When an investigation is performed, e.g. x-ray or blood tests, we advise patients to make an appointment to discuss results. If normal, pap smear results will be mailed to your preferred address.

Reminders

This practice participates in National and State reminder services, e.g. Pap and childhood immunisation. If you do not wish to participate in any of these reminder systems, please notify the doctor to opt out.

Services Available

• Family planning, pap smears, pregnancy tests, antenatal care
• ECG (electrocardiogram)
• Counselling
• Phone translators available on request
• Vaccinations – Eg. Children, travel
• Minor surgery: Suturing cuts, removing skin cancers
• Skin checks, cryotherapy
• On-site pathology
• Preventative health
• Health promotion: We have resource materials available to you on request

Privacy Issues

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. If you wish to obtain a copy of your personal health record, or part thereof, please ask the receptionist or doctor. You will then be asked to fill in a form regarding this.

Fees

This is a Private (Non-Bulk Billing) Practice. Fees are time and complexity based, and it will be finalised by your doctor at the end of your consultation.

Below is a guide of our basic fees. We aim to keep your out of pocket to a minimum while maintaining the highest standard of care.

Standard Consultation (<20Min) $98, Medicare rebate $42.85, Out of pocket $55.15

Long Consultation (20min/30min) $145/$165, Medicare Rebate $82.90, Out of pocket $62.10/$82.10

Prolong Consultation (40min) $230, Medicare Rebate $122.15, Out of pocket $107.85

Appointments

Please ring 9594 5788 or 9594 5382 for appointments.

Please advise if a longer appointment is required, for example for pap smears or multiple complex problems. Urgent problems will be given priority, e.g. sick children, shortness of breath, severe pain especially chest pain.

Phone Calls

We do not give consultations over the phone and prefer that you make an appointment to discuss any medical matters.

Feedback

We welcome your feedback to help us improve our service. If you have not had your complaint dealt with to your satisfaction, you have the right to call the Health Care Complaints Commission on 9219 7444.